1. Information We Collect
When you register and use the hbm4 platform, we collect various types of information necessary to provide you with a secure, seamless and personalised experience. The main categories of information we collect are as follows:
Account Information
During registration, we ask for your full name, email address, phone number, date of birth and chosen username. This information is used to verify your identity and manage your account on the platform.
Device & Browser Information
We automatically collect technical information when you access our platform, including device type, operating system, browser type and version, IP address, screen resolution and login session data. This information helps us identify technical issues and improve platform performance.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect transaction-related information such as the payment method used, bank account number (partially masked), transaction ID and transaction history. We do not store full credit card numbers or banking security details — this data is processed by certified third-party payment providers.
Cookies & Usage Data
The hbm4 platform uses cookies and similar tracking technologies to understand how users interact with the platform. This includes pages visited, time spent, games played and user settings preferences. This data is used to improve the user experience and deliver more relevant content.
2. How We Use Your Information
Hbm4 uses the information collected solely for legitimate purposes directly related to the provision of platform services. Your information is used to:
- Account management: Creating, verifying, and managing user accounts, and ensuring login security;
- Transaction processing: Accurately and securely process MYR deposits and withdrawals via local Malaysian payment methods;
- Service improvement: Analysing usage patterns to improve the interface, performance, and game selection on the platform;
- Service communications: Send important notifications regarding your account, transactions, security updates and policy changes;
- Legal compliance: Fulfil applicable legal and regulatory obligations, including identity verification and anti-money laundering requirements;
- Fraud prevention: Detecting and investigating suspicious activity that could compromise the security of the platform or other users.
Hbm4 will not use your data for third-party marketing purposes without your prior consent.
3. Cookies, Tracking & Data Storage
Cookie Policy
The hbm4 platform uses several types of cookies to enhance the user experience. Session cookies keep you logged in throughout your active session. Preference cookies store your language settings and display preferences. Analytics cookies help us understand usage patterns in aggregate without identifying any individual user.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in or save your preferences.
Data Retention Period
Hbm4 retains users' personal data for as long as an account remains active or as long as needed for the purposes outlined in this policy. Following account closure, we will retain transaction records and account information for the period prescribed by applicable laws and regulations. Data that is no longer required will be securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. This includes encrypting data in transit using industry-standard security protocols, enforcing strict access controls on internal systems, and continuously monitoring for security threats.
4. Sharing Information with Third Parties
Hbm4 does not sell, rent or disclose users' personal information to third parties for marketing or commercial purposes without the user's explicit consent.
However, we may share necessary information in the following situations:
- Payment providers: Required transaction information is shared with certified payment providers to securely process your MYR deposits and withdrawals;
- Technical service providers: Companies that assist us in operating the platform infrastructure, analytics and customer support may have limited access to data solely as needed to carry out those functions;
- Legal requirements: We may be required to disclose information to the relevant authorities or regulatory bodies where mandated by applicable Malaysian law;
- Protection of interests: In cases where it is necessary to prevent fraud, protect the safety of other users or defend the platform's legal rights.
All third parties we work with are required to uphold security and privacy standards equivalent to our own.
5. User Rights & How to Contact Us
Right to Access & Correction
Every hbm4 user has the right to access the personal information we hold about them. You may request a copy of your personal data at any time by contacting our support team. If you find that any information is inaccurate or out of date, you have the right to request a correction and we will process it within a reasonable timeframe.
Right to Deletion
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purpose it was originally collected. However, deletion requests may not be fully processed where we are legally required to retain the data for a specified period.
Privacy Policy Changes
Hbm4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. The most recent update date will always be displayed at the top of this page.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the hbm4 support team via:
- Email: [email protected]
- Live in-platform chat during operating hours
- Page FAQ for more information
We aim to respond to all privacy-related enquiries within three business days.
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